Help Center
Help Center
Find practical guides to set up and run your salon assistant.
Template‑based botOwner guides
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Practical setup and daily operations.
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Get help with setup, services, stylists, or assistant settings.
Video Tutorials
Short walkthroughs for common tasks.
How your assistant works
Key facts about the bot architecture.
Template-based booking flows
Your bot uses structured agents (BookingAgent, FAQAgent, FlowAgent) with hardcoded templates. Booking flow: service → variant → date → time → stylist → confirm. All responses are database-driven or template strings.
Automatic service categorization
Services are automatically categorized (Braids, Locs, Wigs, Other) based on token analysis of service names. Categories appear in your Services page and help organize your menu.
Limited GPT usage
Only FAQ flow and clarification prompts use GPT. All booking confirmations, prices, and service lists come directly from your database. You control the FAQ system prompt in Tone & Personality settings.
Tone presets
Choose from 5 presets: Friendly, Professional, Luxury, Urban, Minimal. These affect greetings, small talk, and clarification prompts. Templates support variables: {salon_name}, {assistant_name}, {client_first_name}.